To meet the DSA QAG Quality Assurance Framework guidelines published by the Department for Education, we need to ensure you fully understand the cancellation process for Assistive Tech/Specialist tuition. The following is taken from the Participation Agreement signed and discussed with students during their first tutorial. We expect you to:
Provide at least 24 hours’ notice if you need to cancel a tutorial.
Contact us by telephone, in person or from your University email account. Our contact details can be found on the following link:
If you provide less than 24 hours’ notice:
The session will have to be recorded as Did Not Attend (DNA) and your funding authority charged for the missed session.
You will be need to provide a valid reason for the non-attendance by email from your university account. We understand that there are reasons for short notice but “I forgot” or “My lecture changed” are not valid reasons that your funding authority will accept.Missing two or more appointments, with reasonable justification or not, will mean you are invited for a discussion with Disability Officer. The discussion will enable you to explore ways of engaging with the support or an alternative if possible.