MyPort Information Hub Services

This article details the services provided by the MyPort Information Hub located on the Ground Floor of the Nuffield Centre. 

The MyPort Information Hub is staffed by a team of customer service advisors who provide service to students, staff and members of the public across a range of University student services. Our aim is to resolve your query as quickly as possible and to give you the best possible service experience.  Any queries that require more specialist support will be transferred to the relevant University student service specialist teams.

The MyPort Information Hub has brought together the public enquiry functions of the Information Centre (previously in St Andrew's Court).  As part of this, we deal with enquiries from members of the public, prospective students and applicants – via the publicly accessible MyPort Information Hub reception, email or telephone.  The MyPort team reply to inbound messages from the University of Portsmouth’s Facebook and Twitter accounts, signpost to University events and the MyPort Information Hub is also open on the University Open Days.


MyPort and the Department of Student and Academic Administration

The MyPort Information Hub service includes the main functions of the Department of Student and Academic Administration's Registry Counter (previously located in University House), which includes general enquiries relating to admissions, registration queries, graduation, Change of Status forms (Transfer/Study Break/Withdraw) and the collection of funding cheques from the Isle of Man, Jersey, Guernsey, Ireland and USA.  We will refer onwards for specialist service if required.

We produce the same letter types that were previously produced on request from students via the DSAA Registry Counter in University House - as follows:-

  • Confirmation of Studies letters - more details here.
  • Council Tax Student Certificate - more details here
  • Bank Letters - to open a student bank account, you will need a letter from the MyPort Information Hub which confirms you are a registered student. A letter can be produced for the following banks only*: Barclays, HSBC, Lloyds Bank  (*Santander and Natwest will open a bank account without a University letter. Fees may apply).

A student can visit the MyPort Information Hub in the Nuffield Centre to request one of the above letters and they are normally produced immediately.  Or a request can be made by sending an email to quoting the letter requirement, full name and student ID number – a scanned copy of the letter is then sent by email, with the hard-copy available for collection from the MyPort Information Hub.


MyPort and Student Finance

General enquiries, with referral onwards to the Student Finance centre for specialist service if required.


MyPort and Student Housing

General enquiries, with referral onwards to the Student Housing for specialist service if required.


As part of the new service, the student and public enquiry functions of the Information Centre have transferred to the MyPort Information Hub; the functions of the Department of Student and Academic Administration's Registry Counter have also transferred to the MyPort Information Hub. The team at the MyPort Information Hub can also provide ‘first level’ service for Student Finance and Student Housing, aiming to deal with initial queries and then refer onwards for specialist service. 


MyPort Information Hub opening times:

Monday to Thursday: 8.30am - 5.00pm

Friday: 8.30am to 4.00pm

Saturday and Sunday: Closed


Contact details:

Location: Nuffield Centre (Ground Floor), St Michael's Road, Portsmouth, PO1 2ED



Phone: +44 (0)23 9284 4444


Data Protection:Any contact details you provide to us will only be used to record and respond to your enquiry.  If you are a student or member of staff at the University of Portsmouth, then any personal data used by MyPort is covered by the University's data protection regulations

Further details about how the MyPort Information Hub processes your data can be found here.


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