This article is aimed at Business Owners and Service Delivery Managers to complete the required steps for submitting an IS Service Enhancement Request (SER).
There is a separate article containing more detailed information about IS Enhancement requests and the associated process, please see here.
Overview of the process
An enhancement request is submitted via Service Desk Self Service Portal using the Business Owner Request form. This is assigned to the IS Service Delivery Manager (SDM) who will either accept a completed Service Enhancement Specification (SES) document or compile one with the Business Owner. The completed SES document is submitted to the relevant IS Development team by the SDM using Supportworks.
Please note that only Business Owners or delegated colleagues have access to the Business Owner Request form.
All queries should be directed to your Service Delivery Manager.
Benefits of the process
Detailed specification are required for a new or enhanced service to: