This article provides information on the support and advice available to students with IT related issues.

The Service Desk

The Service Desk provides a single point of contact for all IT related problems and queries.

The Service Desk is available 24 hours 7 days per week. Core hours are 8.00am - 5.15pm, Monday to Thursday and 8.00am - 4.30pm on Friday. Outside of core hours, limited IT assistance is provided by our Out of Hours Team (see below). 

IT Help Advisors

IT Help Advisors (ITHs) are situated at the support desks in our open access areas.

IT Help Advisors are on hand to give you the support and advice on a wide range of IT issues, including:

  • Connecting to the University Wireless and ResNet networks
  • IS open access areas and shared teaching spaces
  • Using your University computer account
  • Email
  • Papercut printing
  • Basic virus removal guidance
  • University related IT service

Student IT Help Centre

The Student IT Help Centre is available for any University of Portsmouth student to visit to get free, face-to-face support with University related student IT problems.

There is a waiting area as well as laptop benches so you can still work whilst waiting for assistance. You do not need to book an appointment before visiting the Student IT Help Centre and you can receive assistance regarding a wide range of IT queries, including:

  • Connecting to the University Wireless and ResNet networks
  • IS open access areas and shared teaching spaces
  • Using your University computer account
  • Email
  • Papercut printing
  • Basic virus removal guidance
  • University related IT services
  • New and replacement/re-issue of your student campus card
  • Advice on how to obtain local discounted repairs to damaged hardware or corrupted operating systems

Opening times

10:00 - 16:00 Monday - Friday (term time only)

Location

The Student IT Help Centre is located next to the Students' Union building.

Out of hours support

Outside core University hours, we offer limited IT support, via our out of hours team, available from 5.00pm - 8.00am during the week and 24 hours a day during weekends and bank holidays. Support during these times can be obtained by telephoning the normal Service Desk number above. Support provided includes:

  • Password changes
  • Moodle access
  • Portal access
  • Wireless connectivity
  • Remote file access
  • Anti-virus


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