Cisco telephone 7911

Basic phone features

To place a call, either:

  • Lift handset and dial the number.
  • Press New Call (soft key), then dial
  • Enter number with phone on hook, then lift handset or press Dial (soft key)

To answer a call, either:

  • Lift handset

To end a call either:

  • Hang up handset
  • Press End Call (soft Key)

To redial last number dialled:

  • Press Redial (soft key)

Handling multiple calls:

If multiple calls are on hold, use Scroll to select the desired call and then Press Hold.

Pickup calls within a group:

  1. Lift handset
  2. Press More (soft key) until you see PickUp (soft key), then press it.
  3. Press Answer (soft key)

Directory Menu (Menu button)

For missed, received, placed history, directories and University Directory.

  1. Press Menu, and then select Directories
  2. Select University Directory
  3. Use Scroll button to move between the fields to enter search criteria.
  4. Press Dial to speed dial a selected number.

Transferring calls

To perform supervised call transfer (with introduction):

  1. During a call, Press Trnsfer (soft key). This places the call on Hold
  2. Dial the number (or search for the number in UoP directory or Personal directory and then press dial)
  3. When the party answers, announce the call.
  4. Press Trnsfer (soft key) and hang up.

To perform blind call transfer (without introduction):

  1. During a call, Press Trnsfer (soft key). This places the call on Hold
  2. Dial the number (or search for the number in UoP directory or Personal directory and then press dial)
  3. When the phone rings press Trnsfer (soft key)
  4. Hang up.

Note: If you wish to return to the original caller, Press End Call (soft key), then Press Hold (soft key) to resume the call.

Forward all calls

To forward all calls to another number

  1. Press Fwd All (soft key). You will hear two beeps.
  2. Dial the number to which you want to forward all your calls. The screen will display a message confirming the number or extension to which your calls are being forwarded.

To cancel call forwarding:

  • press Fwd All (soft key)

Call history

  • Press the Directories button.
  • Use the Scroll key to highlight the desired call history option: Missed Calls, Received Calls or Placed Calls.
  • To speed dial a number, use the Scroll key to highlight the desired number and press Dial .

Note: You might need to use EditDial soft keys to add digits to the front of the number. For example you might need an international code or an outside line i.e. 9.

Conference calls

  1. During a call, pressmore (soft key) until you see Conf (soft key). This places the call on hold and opens a new line.
  2. Place a call to another party.
  3. When the call connects, press the Conf (soft key) again to add this new person to the call.
  4. This can be repeated up to 6 concurrent callers, internal and external.

Viewing participants in a Conference Call:

  • Press ConfList (soft key) to display the list of conference participants.
  • Press Update (soft key) to refresh the list of participants.
  • If you initiated the conference call and need to remove a participant, use the Scroll button to highlight the name and press Remove (soft key).

DND

On an incoming call you can Press DND (soft key) which will turn off the ring and flash on the handset. Remember to turn DND off.

  • Press More (soft key) until you see DND (soft key) and press it.

Volume and ringer sound

To adjust the ringer volume:

Press Volume - or + while the handset is in its cradle.

To adjust the handset volume:

During the call, Press Volume – or +. Press Save (soft key) to apply the new volume level to future calls.

Callback

  • When there is no answer from another IP Phone or the extension is busy, the call back feature can be used before the call is diverted.
  • Press Callback
  • When the destination phone has been used again, indicating the user may be available to take calls, then a message will appear on the caller’s screen and will be given the option to Dial (soft key) the caller again.

Voice mail

Only applicable for users who have voice mail configured for their extension.

  1. Press the Messages (soft key \ via menu button), follow prompts to setup \ check voice mail, change PIN/PASSWORD from default (12345)
  2. To access voice mail from outside of the University dial 023 9284 8586
  3. A solid red light on the handset indicates a voice mail is present.
  4. Access old voice mail by dialing 7500, check and clear voice mails.

Immediate divert

Press i-divert (soft key) to divert an incoming call straight to voicemail (only present if you have voicemail).

University directory

Making calls from the University Directory

  • Press the Menu button and select Directories
  • Use the Scroll key to select University Directory
  • Use the Scroll key to select the search option: First Name, Last Name, Number.
  • Use the letter representation on the dialing pad to enter a name or number.
  • Press Search (soft key) to display the results
  • Press Dial (soft key) to speed dial a number from the University Directory

Personal directory

You can add and remove your favourite numbers:

  • Press the Menu button and select Directories
  • Use the Scroll key to select Personal Directory
  • Prompted to type in User id (Network Login) and PIN (12345)
  • Personal Address Book search engine
  • Press submit add new add names phones add numbers
  • You can search for a particular entry via the search engine, find and dial.

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