This article will inform you about the process of requesting a tuition fee refund.
Why would I need a tuition fee refund?
Please see our 'Tuition Fee Policy' for the academic year you are studying in, at ‘Where
can I find tuition fee policies and procedures?’ to check if you are likely to be due a refund.
If you think you are due a refund because of a change in status such as a transfer, suspension* or withdrawal, you will need to complete the relevant change of status form before requesting a refund. For more information about transfers, suspensions or withdrawals, please see ‘Change of Status (Transferring, Suspending, Withdrawing) – what I need to know’.
Please send in your financial notification to the following address:
University of Portsmouth
Department of Student and Academic Administration
Student Administration Services
Floor 4 Mercantile House
Portsmouth PO1 2EG
* Please Note: Refunds are not usually given for suspension of studies. Instead the fees are carried forward to the next academic year. However if you feel there may be extenuating circumstances, please contact our Student Administration Services at firstname.lastname@example.org regarding this.
Requesting a refund
Once the relevant ‘Change of Status’, ‘Sponsor’ or ‘Student Finance’ form/letter has been sent to us, Student Administration Services will automatically generate a refund. Should you have any queries about your refund, or if you would like a refund during a suspension of studies, please email email@example.com.
How and when will my refund be paid back?
Refunds will be made to the person that originally made the payment and, where possible, by the same payment method. For example, if the payment was made on-line using a debit or credit card, the refund will be made back to the card account.
Please allow up to 2 weeks from requesting a refund to receiving it if all information required by Finance has been sent in. Should further information be required by Finance, it could take up to 4 weeks. Please note that refunds may be withheld if you are in debt to the University.
If you require any further information regarding tuition fee refunds, please email us at firstname.lastname@example.org.