This article explains how you can replace your lost or damaged student University card.

From 6th August - 5th October 2018, all replacement cards should be collected from Seminar Room 1, Spinnaker Sports Centre
As queues are likely at this time, please ensure you have paid for your card in advance online before visiting.

For replacement University cards, go to the Online store:

The fee for replacing a lost or damaged student card is £10. If you are a distance learner or part-time student and require postal delivery there will be an additional £1 charge for this service. Once the payment for a replacement student card has been made and the card printed, no refunds can be offered if the lost card is then found.

You will receive an e-mail confirmation of you order, once you have this, visit the Student IT Help Centre and you card will be printed while you wait.

Stolen student cards

If your campus card has been stolen, it can be replaced free of charge if you have a crime reference number. If you are based on campus, please visit the Student IT Help Centre (or Spinnaker Sports Centre at the start of term) with your crime reference number to obtain your replacement.

If you are off campus, please contact the Service Desk on 023 9284 (7777).

IT Help Centre opening times

  • Term time: Monday - Friday 10am - 4pm
  • Vacation: Tuesday and Thursday 10am - 12pm

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