Files/folders can be restored from your N drive for up to 3 weeks after they have been deleted. You do not need to contact the Service Desk to restore your files.

Snapshot times

A snapshot is a copy of your N drive. Snapshots are taken of your N drive at the following times:

  • 11:00
  • 14:00
  • Midnight

As snapshots are taken at intervals, any work modified between the snapshot times will not be recoverable. Therefore you should ensure you are vigilant at saving your work.

Snapshot backups

  • 3 copies of daytime snapshots, ie. 11:00, 14:00 yesterday and 11:00 today
  • 5 copies of night time snapshots, ie. midnight for the previous 5 days
  • 3 copies of weekly snapshots, ie. the last 3 Sunday Nights

Restore files/folders

To restore a file or folder, follow the steps below. Please note file salvaging only works on PCs.

  • Go to start menu, click on Computer, located on the left and right click your N drive and choose Properties (on Windows 10 'Start File Explorer This PC')

Restore N drive PC

  • Choose the Previous Versions tab. You will see a list of your snapshots.
Previous snapshots N drive pC
  • Highlight the snapshot version you would like to recover a file/folder from and choose Open

    A read-only copy of your N drive from the snapshot date will open, you can then drag and drop the files/folders to your N drive. If you are recovering a file/folder that still exists on your N drive and you do not want it to be overwritten, ensure you rename the original file.

Read only N drive PC

  • When restoring files you will be prompted to confirm you wish to copy the files/folder from the snapshot zone, click Restore

Restore N drive PC warning

For further information on the N drive see the article Your N drive information guide.

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