This article will explain what e-counselling involves and how it can help you.

The Student Wellbeing Service offers confidential help with a wide range of personal and emotional concerns and is available to every student at the University, free of charge. All kinds of students find their way to us from all over the University and for all sorts of reasons.

The service has three strands: wellbeing advice, counselling, and mental health advice. They are all linked together so when you apply you only have to approach us once – we will sort out which one is most likely to meet your needs.


E-counselling provides you with an opportunity to talk about personal issues in a private setting with a counsellor who will respond, attempting to understand with you what you are experiencing and feeling and perhaps helping you to consider any changes you may want to make.

E-counselling follows the same fundamental principles as face­ to­ face counselling but uses a different medium. Instead of a weekly face­ to­ face appointment in the counsellor's room, a weekly email is exchanged between counsellor and client.

Some students may find it difficult to attend face­ to face counselling for a variety of reasons:

  • being on placement or away from the University for other reasons
  • being a distance learner
  • juggling family and/or work/study commitments
  • hectic or irregular timetables
  • having a disability or illness that prevents you from attending in person
  • finding face ­to ­face meetings stressful or embarrassing

Due to the time-limited nature of the work, we suggest that you agree on a focus for your counselling in the first email exchanges with your counsellor in order to achieve realistic goals.

Email counselling may not be suitable for all students. If you believe you need more intensive support (for example, if you feel actively suicidal or if you are experiencing and/or have a history of serious mental health problems), we would advise you to contact us in person or alternatively to contact your GP or the Samaritans.

When you register for our service there is an opportunity to indicate if you are interested in online support and your reasons for this.

Making an appointment

Please read this article on how to access support from the Student Wellbeing Service and complete the online registration form. The information is entered on a secure, separate server and is confidential to the Student Wellbeing Service.

The registration form gives an opportunity to write about the issues you are experiencing and what kind of help you are seeking. If you are applying for e-counselling it is particularly important to complete the registration form in detail, as this forms the basis for the first e-counselling email from the counsellor.


University of Portsmouth Student Wellbeing Service Contact Details:

Phone: +44 (0)23 9284 3466


Location: Nuffield Centre, Second Floor, St Michael's Road, Portsmouth, PO1 2ED

UoP Student Wellbeing Service




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