This article provides information about the different processes involved in making an informal and a formal complaint of bullying/harassment against an individual or group.
Depending on the individual circumstances staff and students are encouraged to try and resolve issues through an informal approach. Most people do not go out of their way to deliberately bully or harass and when they are made aware of the impact their behaviour, will address such behaviour. The informal approach is about making the individual aware, in a non-confrontational or threatening way, that their behaviour has upset you, or is unacceptable to you, giving the individual the opportunity to acknowledge the effect their behaviour has had on you, and address it. Taking early action when the issues occur can often stop matters escalating. All individuals have a responsibility to take action at an early stage to address and resolve matters promptly.
However, if the behaviour persists, or if it is considered so serious that you feel it not appropriate to use an informal approach, then you can use the formal procedure to try and resolve the situation.
If you wish to make a formal complaint about a fellow student you should approach your Head of Department/School. If the formal complaint is regarding the behaviour of a member of staff the issue should be raised via the Student Complaints Officer.