This article provides information about the different processes involved in making a disclosure, or an informal or formal complaint of bullying/harassment against an individual or group.

Report and Support

If you do not want to make a complaint, you are encouraged to report any incident of socially unacceptable behaviour so that we can identify common issues and offer support. You can choose to make an anonymous report, or to provide your details and receive contact from an advisor who can assist you in identifying and accessing relevant support. Reports should be submitted via Report and Support

Informal approach

Depending on the individual circumstances staff and students are encouraged to try and resolve issues through an informal approach. Most people do not go out of their way to deliberately bully or harass and when they are made aware of the impact their behaviour, will address such behaviour. The informal approach is about making the individual aware, in a non-confrontational or threatening way, that their behaviour has upset you, or is unacceptable to you, giving the individual the opportunity to acknowledge the effect their behaviour has had on you, and address it. Taking early action when the issues occur can often stop matters escalating. All individuals have a responsibility to take action at an early stage to address and resolve matters promptly.

Formal procedure

However, if the behaviour persists, or if it is considered so serious that you feel it not appropriate to use an informal approach, then you can use the formal procedure to try and resolve the situation.

If you wish to make a formal complaint about a fellow student these are dealt with under the Student Conduct Policy. You should approach your Head of Department/School for assistance in making your complaint.

If you wish to make a complaint about the behaviour of a member of staff, you can follow the steps set out in this flowchart

If you are unsure whether or not to make a complaint, The Complaints team can advise on:

  • The stages of the complaint process
  • Confidentiality
  • What measures can be put in place to support and protect you
  • Possible outcomes
  • Timeframes for investigations

For further information please refer to pages 8, 9, 10, 15 and 17 of the Dignity and Respect Policy.