This article explains where you can go for advice about making a complaint.


When considering whether to make a complaint, students may find it helpful to seek advice as to whether or not they have grounds for a complaint, who to approach first about a complaint, and how to pursue the matter further. Advice is available from the following sources of help:


Student Complaints Team - for advice and guidance on any issues you might have:


Samantha Hill

Title: Information Disclosure and Complaints Manager

Tel: +44 (0)23 9284 3642

Email: Samantha.hill@port.ac.uk


Helen Hill

Title: Assistant Complaints and Information Disclosure Officer

Tel: +44 (0)23 9284 3103

Email: Helen.hill@port.ac.uk 

Email: complaintsadvice@port.ac.uk


Student’s Union Advice Service - for advice from UPSU on anything affecting your time at the University.


Harassment Advisor Network – an internal service for advice and support if you believe you are being bullied or harassed by a student or a member of staff.

 

Student and Neighbourhood Liaison – if you have concerns about student neighbours or, whilst as a student, you need help in your neighbourhood, please contact staff in the Student Housing department either by telephone,  +44 (0)2392 843214 or by email at student-neighbourliaison@port.ac.uk


Additional Support and Disability Advice Centre (ASDAC) – for help with any issues relating to special needs. For more information see Can I access confidential advice about my support needs? article in the related articles box below.


Collaborative Programmes Registrar - for help in knowing whether you have a valid complaint about a Collaborative partner or the University, and how to pursue a complaint against a Collaborative partner should you wish to do so. For more information see What is a collaborative programme? article in the related articles box below.


Student Support Service– for help with any issues in Halls of Residence. For more information see Who are the Student Support Managers? article in the related articles box below.


*Office of the Independent Adjudicator for Higher Education (OIA) - the OIA only considers complaints made by students after the complaint has been through the University’s internal procedures and a Completion of Procedures letter has been issued.


Please Note: The internal sources of help may be contacted at any time during the complaints process although the sooner you contact them, the more help they may be able to provide.


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