This article will inform you how to complain about your Halls of Residence if you have a problem.

Below is the process that you will need to go through to put in a complaint about your halls:

Contact your Hall reception and explain the problem. Halls staff will normally be able to resolve most issues. You may be asked to complete the department Complaints form with full details. This can be completed at reception or online.

Attend a meeting with the Assistant Manager Accommodation Services and allow them the opportunity to try to resolve the issue.

If this has not resolved the matter to your satisfaction, please put your complaint in writing to the Accommodation Services Manager with full details and explain why you are not satisfied.

If you are dissatisfied with the outcome of these informal stages of the process, you can make a formal complaint as explained in the University's Guide to student complaints. Please download, print, complete and submit a Complaints form. The Complaints Officer will decide whether you have a valid formal complaint and if so, will ask the Head of Residential Services to investigate the complaint.

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