This article provides information regarding the Student Complaints Procedure.


To make a complaint, the Student Complaints Procedure should be used. This procedure is for the use of all University of Portsmouth registered students whether campus based or distance-learning. An individual is considered to be a student for three months after they have left their studies or graduated from the University.  Students studying with one of the University’s collaborative partners may use this complaints procedure about something that the collaborative partner has/has not done, once the partner’s internal procedures have been exhausted. 


To make a complaint, send an email/letter to the complaints team ensuring that it:

  • Identifies you
  • Contains contact details
  • States the nature and origin of your complaint
  • Outlines the steps taken to resolve the complaint through the informal procedure
  • Details the reason(s) why you are not satisfied with the outcome of the informal procedure
  • And, as appropriate, gives the outcome you believe will resolve the complaint.

Address:

Nicola Young

Complaints and Information Disclosure Officer

University of Portsmouth

St Andrew's Court

St Michael's Road

Portsmouth

PO1 2PR 


Email: complaintsadvice@port.ac.uk

  

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