This article will provide you with information on guidance and support to assist if you can't pay halls/ accommodation fees or if your employer, local authority or foreign embassy refuses to pay your halls fees.
Problems paying halls deposit
If you are having problems paying hall fees, and it is the initial deposit of £250, please contact the Student Housing Officer so they can discuss alternatives.
Problems paying halls fees
If for any reason you are unable to pay your accommodation fees, and you are living in a University of Portsmouth managed halls of residence building, you must contact the Finance Department (located in University House) immediately. There are many ways in which we can help, but if we are not aware that you are experiencing difficulties, we are unable to advise. The Finance Department can be contacted by phone on +44 (0)23 9284 5533.
Please note:- Students in Greetham Street Hall, James Watson Hall, Margaret Rule Hall or Trafalgar - If you are successfully allocated in either Hall, you must refer to Unite Students' terms and conditions, and contact them straight away if you are having problems paying.
Students in Catherine House - If successfully allocated to Catherine House Hall, The Student Housing Company you must refer to their terms and conditions, and contact them directly as soon as possible if you are having problems paying.
Paying by direct debit
If you cannot pay your halls fees, it is not recommended that you cancel your direct debit as the remaining balance for the termly fee will immediately become due for payment, which could cause more trouble for you.
If the direct debit is declined by your bank, then a further payment request will be made three days later. If this is also declined, the payment will need to be made by an alternative method. If more than one instalment request is returned unpaid, then you may lose the right to pay by instalments.
We urge any students with financial difficulties, however large or small, to seek advice without delay, as non-payment of your hall fees can result in legal action to recover the debt and possession proceedings for the hall room.
If you need further advice or assistance, then the finance team can be contacted on +44(0)23 9284 5533 or the Student Finance team can also help.