This article will provide information on the differences between Direct Debit payments and Automatic Recurring Credit or Debit Card Instruction.


A Direct Debit is available on UK bank accounts (not saving accounts) and is where you provide us with your bank account and sort code and we take payments from your account  on the scheduled instalment dates – 4th or 20th of each month.  All plans default to the 4th but we can move the collection to the 20th if this is more suitable.   Funds must be available in the account for the banks to pay the University.  If the bank rejects a payment due to lack of available funds in your account, it is likely that they will charge you.  Each bank will apply their own charges, these currently range between £6 and £23 per unpaid transaction.  The University doesn’t charge anything for unpaid instalments.  We will write to you to advise that we will resubmit the instalment for collection after 10 days, thus giving you time to arrange for the funds to be made available or contact us at income@port.ac.uk to renegotiate your plan.

It is unlikely that a mistake will be made with the Direct Debit collection, however if this does happen we will of course make the necessary corrections to your account.  In addition, you will be fully protected by the terms of the Direct Debit
Guarantee and banks will refund immediately if you aren’t satisfied with the University’s response time. 

A Recurring Credit or Debit Card Instruction is similar to a Direct Debit in a number of ways.  You provide us with your credit or debit card details, and we collect the instalments from your card account on the scheduled dates.  This process
is more flexible however and customers can request an amended day in the month to suit their finances.  Be aware that all plans will default to the 4th of each month and an email request should be sent to income@port.ac.uk if a different collection day is required.  Funds must be available in the account for the card provider to pay the University.  If
the funds aren’t available in your account there will be no charges applied. The University will notify you if the collection has failed and will resubmit the instalment for collection after 3 days, thus giving you time to arrange for the funds to be made available or contact us to renegotiate your plan.

It is extremely unlikely that a mistake will be made with the card collections, however if this does happen we will of course take immediate action to rectify this by refunding your card account as soon as possible.  You should be aware however that there are no standard guarantees provided by all card provider in these circumstances. If you aren’t satisfied with the University’s response time, you would need to consult your own card provider for assistance.

Set up your instalment instruction now via Webpay.

 

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