This article will provide information on who can access your halls including contractors.

Your halls

Only those living in your halls of residence will have access to your building, and only you and your flatmates will have access to your flat and mailbox. Only you will have access to your room.

Halls/ estates staff and contractors fixing repairs

Halls/ estates staff or University of Portsmouth contractors are authorised to enter rooms/suites to respond to submitted maintenance requests and to attend to emergency repairs. Repairs cannot be scheduled at your convenience. You are not required to be present during the repair work, unless requested by the staff (for example, to provide a more detailed account of the problem).

Halls/ estates staff or University of Portsmouth contractors will ring or knock at your door to check whether you are in the room before entering. All halls staff, estates or University of Portsmouth contractors carry identification with them. Please do not hesitate to ask halls maintenance staff to identify themselves.

If halls /estates staff or University of Portsmouth contractors receive no answer when they call at your door, they will use a key to enter your room and proceed with the repair and/or maintenance.

For health and safety reasons, you may be required to wait outside your room while any repair is being carried out.

Scheduled maintenance or repair

Halls staff will strive to provide you with a minimum of 24 hours’ notice via your University of Portsmouth e-mail account or letter/notice before the start of any planned maintenance work.

Students in Unite Halls (Greetham Street, James Watson, Margaret Rule, Trafalgar)

Find out more about your Halls of Residence on the Unite website.

Students in Catherine House

Find out more about your Halls of Residence on the Student Housing Company website.


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